Parcel Delivery Terms

The service

You can book a Company courier to collect a parcel from an address the sender gives and deliver it to a recipient at the address they give. Both addresses must be within the service area; an address outside it is not accepted when ordering.

A delivery can be immediate, or scheduled for a one-hour window you choose.

Age restriction

Ordering and paying is permitted to persons aged 18 or over holding a valid credit card in their own name. A minor aged 14 or over may order only with the consent of a parent or guardian, using their card.

Price and payment

Orders can be placed with or without an account. A sender without an account gives a full name, a mobile number and an email address, and receives a text message with a link to follow and cancel the delivery. Anyone holding that link can cancel the delivery, so it should not be passed on.

The price is set by the parcel's size and the road distance between the pickup and drop-off addresses, and is shown in full before payment. Prices are in shekels and include VAT.

Payment is by credit card only, on the secure page of the payment processor Grow; there is no cash payment to the courier. Card details never reach the Company and are not stored by it. A card can be saved for future payments only in an account and only with explicit consent, and can be removed at any time from the payment methods page of the account.

Size and weight

Small (up to 1 kg), medium (1–5 kg) and large (5–20 kg). A large parcel is carried by a courier with a car only.

A parcel over 20 kg, or one that does not match the size chosen, may not be sent, and the courier may refuse to collect it.

Prohibited items

Not allowed: cash, jewellery and valuables, prescription medicines, alcoholic drinks, animals, dangerous or flammable materials, and anything whose possession or carriage is prohibited by law.

The sender is responsible for what the parcel contains and for packing it suitably. The courier may refuse to collect a parcel that appears to contain a prohibited item or is not suitably packed.

The recipient's details

The sender gives the recipient's name, mobile number and address, and confirms they may give them for the delivery. The recipient receives an SMS with a tracking link, and another on delivery.

Timing

An immediate delivery sets off when a courier accepts it. A scheduled delivery is collected in the hour window chosen, up to seven days ahead, and never on Shabbat or a holiday. Arrival times shown are estimates.

The Company is not responsible for delays caused by force majeure, extreme weather, the security situation, unusual traffic or other circumstances beyond its control.

Delivery

If the recipient is not there, the courier leaves the parcel by the door and photographs it there. The photograph is shown to the sender and the recipient and is the confirmation of delivery.

Once the parcel is left by the door, responsibility for it passes from the Company. There is no return to the sender and no further charge.

Cancellation and refunds

Until a courier has accepted the delivery it can be cancelled on the delivery's screen, free of charge, and the payment is refunded in full to the card used.

If no courier accepts it in time, the order is cancelled and refunded in full automatically.

Once a courier has accepted it, it cannot be cancelled on screen; you may contact support through "Talk to us" or by phone or WhatsApp at 055-2506235. Once the parcel has been collected it cannot be cancelled.

Refunds are made to the card used, within 14 days of the day the cancellation or refund was approved, and appear according to the card company's schedule. Nothing in these terms derogates from the customer's rights under the Consumer Protection Law, 5741-1981.

A parcel damaged, lost or not delivered

If a parcel was not delivered, was delivered to the wrong address, or was damaged or lost while with the courier, contact customer service the same day with the order number, preferably with a photo.

The claim is checked with the courier and against the delivery photograph. A delivery not carried out for a reason within the Company's responsibility is refunded in full. A parcel damaged or lost while with the courier is subject to the limit under "Liability".

Customer service

Customer service operates during opening hours: Sun–Thu 10:00-23:00 · Fri 10:00-15:00 · Saturday night 19:45-23:30.

You can reach us through the "Talk to us" chat on the site and in the app, by phone or WhatsApp at 055-2506235, or by email at support@basad.app.

Messages sent during opening hours are answered promptly; a message received outside opening hours is answered on the next business day. When writing about a delivery, please give the order number and the phone number it was placed with.

Liability

Deliveries are not insured. The Company's liability for a lost or damaged parcel, where it applies, is limited to the amount paid for the delivery, as far as the law allows.

The Company is not responsible for damage caused by inadequate packing or prohibited contents, for a parcel after it has been left by the door, or for indirect or consequential damage.

Privacy

The sender's and recipient's details and the delivery photograph are used only to carry out the delivery and the service, as set out in the privacy policy at basad.app/en/privacy.

The sender's details (name, mobile and email) are kept with the order even when it was placed without an account. A sender who chooses to save their details for next time opens an account after verifying the mobile number or the email address, and the orders they placed without an account with that number or address are attached to it.

General

The Company may update these terms from time to time; the version binding an order is the one in force when it was placed, and the date at the top of this page changes with every update.

These terms are governed by the laws of the State of Israel, and the competent courts in Israel have jurisdiction.

Contact

RAZ GAZ DELIVERIES LTD, Pardes Meshutaf 37, Ra'anana, Israel

Company number 517367033

Phone and WhatsApp: 055-2506235

support@basad.app

Customer service hours: Sun–Thu 10:00-23:00 · Fri 10:00-15:00 · Saturday night 19:45-23:30